Last Updated: [11/1/2026]
1. Introduction
Welcome to Twelve Step Education Program of New England (“we,” “us,” or “our”). We are committed to protecting the privacy and confidentiality of individuals who visit our website, contact us, or apply for residency at our sober living home.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information submitted through our website, online application forms, email, telephone, and other communications.
We understand that individuals seeking sober living accommodations may share sensitive personal information as part of the application and admissions process. We handle this information with care and use it only for legitimate purposes related to operating our recovery residence, communicating with applicants, and providing our services.
By using our website or submitting information to us, you acknowledge that you have had the opportunity to review this Privacy Policy.
2. Information We Collect
We may collect the following categories of information, depending on the information you choose to provide and the stage of your application.
A. Personal and Contact Information
This may include:
- Full name
- Date of birth
- Mailing or residential address
- Telephone number
- Email address
- Emergency contact information
- Preferred method of communication
- Medical history
B. Residency Application Information
When you apply for residency, we may collect information necessary to evaluate your application and determine whether our residence is appropriate for your needs. This may include:
- Preferred location
- Current living arrangements
- Residency and housing history
- Employment or income information, when relevant
- References or referral information
- Information about your ability to meet house rules and residency requirements
- Legal history
C. Communications
We may retain information you provide when you contact us by email, telephone, online forms, or other communication channels. This may include questions, application updates, appointment requests, and related correspondence.
D. Website and Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website hosting service and tools we use. This information may include:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referring website or webpage
- General website usage and diagnostic information
Cookies and similar technologies may also collect information about website activity if these technologies are enabled.
3. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries about our sober living residence.
- Process and review residency applications.
- Communicate with applicants about application status, availability, and next steps.
- Determine whether an applicant meets our residency criteria.
- Coordinate move-in arrangements and residency-related communications.
- Communicate with emergency contacts, references, treatment providers, or referral sources when appropriate and legally authorized.
- Maintain application, admissions, and residency records.
- Protect the safety, security, and well-being of residents, staff, and visitors.
- Operate, maintain, troubleshoot, and improve our website.
- Detect and prevent fraud, misuse, security incidents, or unlawful activity.
- Comply with applicable legal obligations and respond to lawful requests.
We do not use applicant information for purposes unrelated to our operations unless permitted by law or otherwise authorized by you.
4. Confidentiality of Recovery-Related Information
We recognize that recovery-related information can be especially personal and sensitive.
Access to applicant information is limited to individuals who need the information for legitimate admissions, administrative, operational, safety, or legal purposes, subject to applicable law and our internal practices.
We do not publicly disclose whether a particular individual has applied for or resides at our sober living home. We also do not intentionally publish applicants’ recovery histories, contact information, or other private details.
However, no website, electronic communication method, or storage system can be guaranteed to be completely secure. We encourage applicants to exercise care when transmitting sensitive information electronically.
5. How We Share Information
We do not sell applicants’ personal information.
We may disclose information in the following circumstances:
Authorized service providers: We may share information with trusted providers that help us operate our website, manage applications, maintain records, send communications, or provide technical support. These providers should receive only the information reasonably necessary to perform their services and should be subject to appropriate confidentiality and security obligations.
With your authorization: We may share relevant information with a treatment provider, referral partner, emergency contact, family member, or other designated person when you have authorized the disclosure or when another lawful basis applies.
Safety and emergencies: We may disclose relevant information when reasonably necessary to address an emergency, protect someone’s vital interests, or protect the rights, safety, or security of individuals, as permitted by law.
Legal and regulatory obligations: We may disclose information when required by law, court order, or other valid legal process, or when reasonably necessary to establish, exercise, or defend legal claims.
Business or operational changes: If our organization undergoes a merger, restructuring, or transfer of operations, information may be handled as part of that process, subject to applicable privacy requirements.
We do not authorize third parties to use applicant information for their own unrelated marketing purposes.
6. How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including reviewing applications, communicating with applicants, maintaining residency records, resolving disputes, complying with legal obligations, and enforcing our policies.
Retention periods may differ depending on whether an application is pending, approved, denied, or withdrawn and whether the individual becomes a resident.
When information is no longer reasonably needed, we will take appropriate steps to delete it, securely destroy it, or de-identify it, subject to applicable retention requirements and legitimate recordkeeping needs.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website technology, legal requirements, or operational needs.
When we make changes, we will update the “Last Updated” date on this page. Where required by law, we will provide additional notice or obtain consent for material changes.
Your continued use of the website after an updated policy is posted is subject to the revised policy to the extent permitted by applicable law.
8. Contact Us
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns about how your personal information is handled, please contact us. We will make efforts to respond to privacy inquiries within a reasonable period and within any timeframe required by applicable law.